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Joyce Hagen - President, Passport Health Plan

Joyce S. Hagen
President, Passport Health Plan

Since 1998, Joyce Hagen has served as President of Passport Health Plan, a health maintenance organization that serves Medicaid recipients in Louisville and the surrounding 15 counties. With more than 20 years in the health care industry, Ms. Hagen brings a wealth of experience as a nurse, a multi-specialty clinic manager, an insurance director, a consultant, a wellness company President, and as President of Blue Cross of Kentucky's state-wide PPO company with over 300,000 members. In addition to her Passport title, she serves as AmeriHealth Mercy's Kentucky President and C.E.O., and Corporate Senior Vice President. Under her leadership, Passport Health Plan has established itself as a uniquely successful Medicaid managed care plan, saving tax dollars for the state while measurably improving quality and member satisfaction.  Ms. Hagen also oversees business operations of MDwise Hoosier Alliance in Indiana.

Ms. Hagen is very active in the community and lends corporate and personal support for local charitable activities such as "All I Want for Christmas,” children's fitness, and numerous fundraising events such as Boy Scouts, United Way, and CASA. She has worked to enhance medical benefits and information for terminally ill patients as part of a Robert Wood Foundation grant on end-of-life care.  Ms. Hagen serves on the University of Louisville Board of Trustees, and has held positions on its Executive committee and has chaired the Finance Committee. In addition, she serves on the National Kidney Foundation Board, the Louisville Youth Training Center Board, and Journey's End, a coalition of end-of life care givers. In 2001, she was the recipient of the prestigious River City Business and Professional Woman of Achievement Award.

Ms. Hagen received a Bachelor of Science in Nursing degree from Valparaiso University and a Masters of Business Administration at Dominican University. She is also a 1999 graduate of the Leadership Louisville program.